Terms of Use

Last updated: October 2026

Acceptance of Terms

By accessing or using the StepWell Pets website, you agree to these Terms of Use. If you don’t agree with any part of these terms, please don’t use the site.

Using Our Site

You may browse our site and place orders for personal, non-commercial use. You agree not to misuse the site, interfere with its normal operation, or attempt to access areas you’re not authorized to use.

No Harvesting or Solicitation

You may not use this site, or any contact form, order form, or other submission tool on it, to collect, scrape, or otherwise harvest email addresses, phone numbers, or other contact information for telemarketing, cold outreach, unsolicited advertising, or any similar sales or marketing purpose. Our contact and account forms are provided solely for customer support, orders, and account-related communication, and may not be used to submit solicitations offering goods or services to us. We reserve the right to block access, delete submissions, and pursue available remedies against anyone who violates this.

Product Information & Pricing

We work to keep product descriptions, images, and pricing accurate, but errors can happen. We reserve the right to correct any errors and to cancel or adjust an order affected by a pricing or listing mistake, with notice to you.

Orders & Payment

All orders are subject to acceptance and availability. Payments are processed securely through our checkout partners, including Stripe and supported buy-now-pay-later providers (Klarna, Afterpay, Affirm). By placing an order, you confirm the payment details provided are accurate and that you’re authorized to use the selected payment method.

Shipping & Returns

Shipping timelines and our return policy are outlined on our Refund & Returns page, which forms part of these Terms.

Intellectual Property

All content on this site — including text, graphics, logos, and images — is the property of StepWell Pets Inc. or its licensors and may not be copied, reproduced, or used without our written permission.

Limitation of Liability

StepWell Pets is not liable for indirect, incidental, or consequential damages arising from your use of the site or products purchased through it, to the fullest extent permitted by law.

Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Changes to These Terms

We may update these Terms of Use from time to time. Continued use of the site after changes are posted means you accept the revised terms.

Contact Us

Questions about these terms? Reach us at Contact and Support or [email protected].