Cookie Policy

Last updated: October 2026

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and give us a general understanding of how visitors use StepWell Pets.

How We Use Cookies

We use a few categories of cookies:

Essential Cookies

Required for the site to work — keeping items in your cart, remembering your session, and letting you complete checkout securely. The site cannot function properly without these.

Functional Cookies

Remember choices you make, such as items viewed or quiz answers from our Pet Mobility Quiz, so we can show you relevant recommendations.

Analytics Cookies

Help us understand how visitors move through the site — which pages are popular, where people run into trouble — so we can keep improving the shopping experience.

Payment & Checkout Cookies

Set by our payment processor (Stripe) and any buy-now-pay-later provider you select at checkout (such as Klarna, Afterpay, or Affirm) to securely process your transaction and prevent fraud.

Managing Cookies

Most browsers let you block or delete cookies through their settings. Blocking essential cookies may prevent parts of the site — like your cart or checkout — from working correctly.

Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the tools we use or for legal reasons. Updates will be posted on this page.

Contact Us

Questions about this policy? Reach us at Contact and Support or [email protected].