Privacy Policy

Last updated: October 2026

Information We Collect

When you visit StepWell Pets or place an order, we collect information you provide directly — such as your name, email address, shipping address, and payment details — along with basic technical data (browser type, device, pages visited) used to keep the site running smoothly.

How We Use Your Information

We use your information to process and ship orders, respond to support requests, send order updates, and improve our product selection. We do not sell your personal information to third parties.

Payment Processing

Payments are processed securely through WooCommerce Stripe Gateway. We do not store your full card details on our servers.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some site features may not work correctly without them.

Sharing Your Information

We share information only with the service providers needed to run our store — payment processing, shipping carriers, and email delivery — and only to the extent required to fulfill your order.

Your Rights

You can request a copy of the personal information we hold about you, ask us to correct it, or request that we delete it, subject to legal and accounting obligations (such as order records).

Contact Us

Questions about this policy? Reach us at Contact and Support or [email protected].