Refund and Returns Policy

Our 30-Day Return Window

We want you and your pet to be happy with every purchase. If a product isn’t the right fit, you have 30 days from the delivery date to request a return or exchange.

Eligibility

To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. Products that show signs of pet use (chewing, scratching, soiling) cannot be accepted back for hygiene and safety reasons.

How to Start a Return

Email us at [email protected] with your order number and the reason for the return, or use our Contact and Support page. We’ll send you return instructions within one business day.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or Defective Items

If an item arrives damaged or defective, contact us within 7 days of delivery with photos of the issue, and we’ll arrange a replacement or full refund at no cost to you.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend a trackable shipping service for all returns.

Questions?

Reach our Canadian support team any time at Contact and Support.